Marketing & Customer Service

With the concept of customer-orientation and customer-satisfaction-come-first, we recognize the need to provide you with the most qualified products and personalized services. We value and understand the importance of customer’s need. With this conception in mind, continuous customer liaison and after-sales follow-up programme are two important services offered by our Marketing and Customers Services Department. We love to hear your opinion and feedback in order to improve and enhance our service quality.

Below is a list of some customer services they offer:

1. Marketing and sales
2. Make appointment for the customer
3. Contact the customer
4. Cope with customer’s consultation and complaint
5. Continuous customer liaison and after-sales follow-up service
6. Run activities and product special discount programmes for the client
7. Promote Phonak Membership Club programmes and activities