Marketing & Customer Service

Customer Service

Phonak Customer Service Department believes customers'satisfaction always come first. Bearing the concept of customer-orientation in mind, we serve our customers with continuous and attentive communication, and considerate after-sales support as well. We love to hear your opinion and feedback in order to improve our service.

Roles of Customer Service:

1. To book, reschedule or cancel appointments
2. Contact the customer
3. To handle customer queries
4. Follow up customer enquirers and after-sales service

Marketing & Sales

Phonak Marketing & Sales Department is committed to promoting professional audiology knowledge, services and products. Attaching great importance to the needs of the public and changes in society, we communicate with our customers with professionalism, enthusiasm and creativity. By providing top-notched hearing solutions, Phonak will serve as your reliable hearing health partner in Hong Kong.

Roles of Marketing & Sales:

1. Product promotion and marketing strategy
2. Benefit programs and special promotion or events
3. Cooperate with doctors, audiologists or distributors and organizations for audiological services and instruments
4. Branding activities
5. Expand Phonak’s business network